FAQs

Frequently Asked Questions (FAQs)

How can I determine my ring size?

We offer a comprehensive ring sizing guide to help you find the perfect fit for your ring. You can access the guide here. 

Do you offer international shipping? 

We do not offer international shipping at the moment.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are processed securely to ensure your financial information remains protected.

Can I customize or personalize jewelry items? 

We do not offer customization services at the moment.

Do you offer gift wrapping services?

Our items are shipped in a neatly packed box and eco-friendly jewelry pouches to ensure that they arrive to you in good condition.

What is your return policy?

Due to hygienic reasons and to ensure product integrity, we have implemented a no return policy for all jewelry purchases. Exceptions may apply for defective or damaged items. Please refer to our No Return Policy for more information. (https://hiyas.shop/pages/refund-and-returns)

Do you offer jewelry repair services? 

We do not offer jewelry repair services at the moment.

Can I track my order status?

Yes, you can track the status of your order by checking on the number that we will provide. Alternatively, you can contact our customer service team for assistance with tracking your order.

How can I contact your customer service team?

You can reach our customer service team via our contact page (https://hiyas.shop/pages/contact). Our representatives are available to assist you with any questions, concerns, or inquiries you may have regarding our products and services.

 

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